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Delivery

 

We only despatch orders to addresses within the United Kingdom.

 

*Important information*  during our close down period when items are being sold at or below cost price, only standard delivery will be available at a charge of £3.50, this increase more accurately reflects the full cost of shipping your order to you.

 

Our delivery options are as follows:

 

Standard delivery – This is charged at £2.50 and is free for orders over £40.

Orders will be sent by either Royal Mail second class post or courier, depending upon the size of the parcel.  We will advise in our confirmation email which service has been used to send your order and provide a tracking number if applicable.

 

First Class Post – This is available at a charge of £3.00.  Our free delivery offer does not apply if you select the First Class Post option.

 

Next Working Day Delivery – This will be available at a charge of £9.00.  This does not include Saturday delivery and your order must be placed by 10am in order for us to be able to despatch it the same day.  At our discretion we may send your order by Parcelforce24, Royal Mail Special Delivery or any other next day courier service available to us. Our free delivery offer does not apply if you select the Next Working Day Delivery option.

 

 

Delivery Address Details

It is your responsibility to ensure that the delivery address details are complete and correct when you place your order.  We will not be responsible for any orders lost as a result of you providing the incorrect delivery name or address.  Where orders are returned to us because of an incorrect name or address, you will be responsible for the cost of re-delivery.

 

Despatch

 

We aim to despatch your order within 24 hours of receipt and more often than not for orders placed before 11am it will be the same day. However, this may not always be possible so please allow up to 10 working days for your parcel to arrive.

 

We may send your order in more than one parcel if it is more economical for us to do that.

 

Please see our terms and conditions for our delivery terms and your responsibilities.

 

Cancellations and Returns

 

We want your shopping experience to be a happy one but we acknowledge things might not always be perfect.

 

Sections 6 and 7 in our terms and conditions will tell you everything you need to know about cancelling orders and returning goods to us.

 

Our Packaging

Boxes – our boxes are all recycled and/or recyclable.  We chose brown ones so that they could be recycled with your garden waste (if your local council allows this).

 

Loose fill – is made from corn or potato starch and looks a bit like a cheese puff – without the cheese!  It decomposes naturally and is virtually odourless. It is also water soluble so it is very easy to dispose of if you don’t have a compost bin or a garden.

 

Bubble wrap – is green in more ways than one! Our bubble wrap has a totally degradable additive blended into the resin during production to ensure it breaks down quickly in landfill and is absorbed back into the soil with no harmful residues. Once decomposition has occurred the only by-products that remain are small amounts of CO2, H2O and biomass that serve as nutrients for soil microbes.

 

Parcel Tape – is made from paper so that it can be easily recycled along with the box it’s attached to.

 

Tissue Paper – unfortunately not recycled but it is recyclable!

 

Mail Bags – where couriers require us to use mailing bags and we can provide our own we use biodegradable bags.

 

 

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